FAQ

How do we enroll for Wholesale Banners

In order to receive the discount pricing ALL seniors or ALL players must participate. To enroll a parent or coach will need to email scheduling@vsnmichigan.com before photos day. Players must bring a printed banner form and payment or a online banner order receipt with them on the day of photos (unless the team has PREarranged to be billed)

Can I get a custom design?

In order to keep cost low and our turn around at a minimum you must choose one of our current designs. We have close to 80 different designs to choose from. Once you choose a design we will adjust to match your schools name, color, sport, mascot etc.

How do I pay for my banner?

You can pay for your banner online by clicking here. Or you can download and print a physical form and bring it filled out along with payment on your photo shoot date. You can download the forms here

I want to order traditional photos as well. Where can I do that?

If you are ordering traditional prints and packages in addition to your banner you must place a separate order on our normal ordering site VSNMICHIGAN.COM. You can open our ordering page by clicking here.

What are your Privacy, Security, Refund and Shipping policies?

PRIVACY POLICY: We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Your information is used for identification and order completion purposes only.

SECURITY POLICY: Your payment and personal information is always safe. We use (SSL) software for all web transaction. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY:  We offer 30 Day Money Back Guarantee on all products we offer. Please call customer service at 248-355-9525 within 30 days upon receiving your photos. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

SHIPPING/DELIVERY POLICIES: All orders that are shipped will be sent USPS. Shipping is up to two weeks from the date your order is charged and processed.